Service System
　　Zhejiang Xinzuo Coach Gearbox Co., Ltd. keeps innovation and continuous improvement of pre-sales, sales and after-sales processes to ensure customer satisfaction rate reaching 100%.

Pre-sales:
“Xinzuo” endeavors to be a good consultant from customers’ standpoint, to provide every customer with personalized, economic and reliable matching proposals and to decrease energy and expenditure and increase income and efficiency for customers.

Sales:
Convert customers’ requirements into the product technical specification, select and determine the specificity of products, and conduct design and manufacture. The company hires full-time customer representatives, who can inspect and accept products commissioned by customers, when necessary, as the internal simulated customers.
Strive to make manufactured products achieve 100% of the pass rate and 100% of the customer satisfaction rate.

After-sales:
Carry out trainings in relevant knowledge and skills commissioned by users’ units. The Company is committed to supplying parts and shooting troubles within 24 hours inside the province and 36 hours outside the province.

“Xinzuo” Company adheres to the concept of “People Oriented and Customers First”